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Without Tickets
Discard legacy ticketing systems. Tuma.AI provides a unified mission control for human agents to manage AI-augmented conversations.
Unified Team Inbox
24 ACTIVE CHATS
Customer #1025
"Where is my order...?"
Customer #1026
"Where is my order...?"
Customer #1027
"Where is my order...?"
Customer #1028
"Where is my order...?"
Hello, I've been waiting for my tracking number for 2 days.
AI Agent handled: "Checking status..."
Intelligent Routing
Routes conversations to the agent best suited based on history and expertise.
SLA Tracking
Real-time monitoring of response times and resolution benchmarks.
Auto-Escalation
Automatically bumps complex cases to senior staff based on sentiment.